How do I register as a B2B partner?
Complete the partner registration form above with your agency details and primary source markets. We verify your agency (typically a quick check of your website and industry affiliations), issue a rate confidentiality agreement, and activate your partner access within 1–2 business days. You'll be introduced to your dedicated account manager and offered a welcome call.
What is your response time for new enquiries?
First acknowledgement within 4 business hours on working days. A full custom itinerary proposal is returned within 24 hours of receiving the complete client brief. For live-trip emergencies, our 24/7 WhatsApp line responds within minutes.
Do you cater to specific dietary and cultural requirements?
Yes. We regularly arrange vegetarian, Jain, halal, kosher, and allergy-specific meal plans — with camps and lodges briefed in advance. We also handle culturally sensitive itineraries for guests from the Indian subcontinent, the Gulf, Southeast Asia, Europe, the Americas, and Africa. Our guides receive ongoing cultural-awareness training for every major source market.
Are net rates really confidential?
Yes. Net rates are issued only to verified trade partners under a signed confidentiality agreement. We never publish them, never share them with direct consumers, and never sell against our trade partners in the same market. Where you have introduced a client, that client is yours — permanently.
What payment terms do you offer?
Standard terms are 25–30% deposit on confirmation, with the balance due 60 days before travel. Established partners with volume can qualify for extended credit terms and consolidated monthly billing. Payment via bank transfer, credit card (surcharge applies), or through bonded trust-account structures for higher volumes.
Can you handle multi-country East African itineraries?
Yes. We regularly operate combined Tanzania–Kenya, Kenya–Uganda–Rwanda, and Tanzania–Zanzibar–Rwanda circuits. Vehicle handovers happen at borders, with our local teams taking over seamlessly on the other side. One contract, one account manager, one invoice.
Do you offer fixed-departure group safaris?
Yes. We publish a 2026–2027 group departure calendar with guaranteed small-group departures — typically 6–7 guests per pop-up roof 4×4 Land Cruiser. Early-bird discounts for bookings 90+ days ahead, and single supplement waivers available on selected departures. Calendar shared on partner registration.
What guiding languages are available?
Our core driver-guide team is English-speaking. On request, we arrange German, French, Italian, Spanish, and Portuguese-speaking guides with sufficient notice (typically 2–3 weeks). Our office coordinators also work in Swahili and Hindi.
