Booking terms,
clearly considered.

01 Booking & confirmation

A booking request becomes confirmed when we have received the required deposit, issued written confirmation and secured the travel services in your itinerary. Until then, availability and prices may change without notice.

Your confirmation, proposal, invoice and these terms should be read together. Please check traveller names, travel dates, accommodation, flights, routing and included services carefully. Tell us promptly if anything needs correcting.

02 Payments

Unless your written proposal or invoice states a different supplier requirement, the following payment schedule applies to your safari:

Payment instructions for bank transfer or any alternative approved method are provided on your invoice. Payments are treated as received only when cleared in our account or confirmed by the payment provider.

03 Changes & cancellation

Changes requested by you

We will do our best to accommodate changes after confirmation. Changes depend on availability and may affect the price, route, accommodation or flight arrangements. Any additional supplier charges, fare differences or administrative costs will be explained before we make the change.

Cancellation by you

All cancellations must be sent to us in writing. Cancellation charges are calculated using the terms of the hotels, camps, airlines, ground suppliers and other services in your confirmed itinerary, together with any non-refundable costs already incurred.

Your proposal or confirmation will identify any supplier-specific cancellation terms that apply to your journey. We will provide a clear calculation of any refund due after the relevant suppliers have confirmed their position. Payment processing, bank and exchange charges may be non-refundable where charged by third parties.

Changes or cancellation by suppliers

Travel arrangements can occasionally change because of weather, operational requirements, safety conditions, supplier decisions or events outside our reasonable control. If this happens, we will work with you and our suppliers to offer a practical alternative where possible. Any alternative may involve a price difference.

04 Travel preparation

Passports, visas & health

You are responsible for ensuring that every traveller has the required passport validity, visas, entry permissions, vaccinations and health documentation for the countries visited. Requirements can change, so please check the relevant official authorities before travel. We can provide practical planning guidance, but final entry decisions are made by the relevant authorities.

Travel insurance

Comprehensive travel insurance is strongly recommended for every traveller from the time of deposit. Your policy should be suitable for your journey and include medical expenses, emergency evacuation, cancellation, interruption, luggage and personal belongings.

Fitness, accessibility & special requirements

Please tell us about medical needs, mobility requirements, dietary requirements, allergies, celebrations or any other important preferences before confirmation. We will share relevant information with the appropriate suppliers where needed to plan your journey, but cannot guarantee that every request can be met in remote locations.

05 Your journey & our responsibilities

We act as the organiser of the arrangements listed in your confirmed itinerary and work with independent accommodation providers, transport companies, guides, airlines, park authorities and other suppliers. Those suppliers operate their own services and may apply their own conditions.

Safari travel involves natural environments, wildlife, variable weather, remote roads and changing flight schedules. Your guide’s safety instructions and the rules of parks, camps and transport providers must always be followed. We may alter the itinerary where reasonably necessary for safety, operational or conservation reasons.

Prices are based on the services, exchange conditions, taxes, park fees and fuel costs available when your proposal is issued. If a material government levy, park fee, tax, fuel charge, currency movement or supplier cost changes before final payment, we will explain any resulting adjustment as soon as practical.

06 Privacy, concerns & legal terms

We use traveller information only as needed to design, confirm and operate your journey, and to meet legal or supplier requirements. This may require sharing relevant details with accommodation, transport, aviation, park or other service providers involved in your itinerary.

If something is not right while you are travelling, please tell your guide or our operations team immediately so that we have a fair opportunity to help. Any unresolved concern should be sent to us in writing as soon as reasonably possible after travel.

These terms are governed by the laws of the United Republic of Tanzania. If any provision is found unenforceable, the remaining provisions continue to apply. Nothing in these terms limits rights that cannot lawfully be excluded.